top of page

FAQ

How do I book a character visit?

You can call us at (910) 616-7371, send us an email at enchantedeventsofwilmington@gmail.com, send us a message on Facebook or Instagram, or fill out the "contact us" form on this website.

How far in advance should I book?

Our characters are extremely popular. We recommend booking at least a month in advance.

What is the best time for my character to arrive at the party?

Usually, about a half hour to an hour into the party so there is some wiggle room if any children arrive late.

Is tax and gratuity included in the price?

Tax is included but gratuity is not. Tips are always appreciated but never expected. 100% of all tips go directly to our performers.

Where are you located and how far do you travel?

Our "castle" is located at 1045 South Kerr Ave Suite A Wilmington, NC. Our characters can travel to parties and events in Wilmington, Leland, Hampstead, and Carolina Beach for no extra charge. There is a travel fee if outside of these areas. $50 for 30-45 minutes outside of Wilmington and $75 for 45-60 minutes outside of Wilmington. If you would like our characters to travel over 60 minutes outside of Wilmington, please contact us for a quote.

Can we hire your characters to make appearances at special events?

Absolutely! Please contact us for a quote.

What is your cancellation policy?

A full payment is due at the time of your booking in order to secure your date. Here's what you need to know if you need to cancel or reschedule your character visit. 

1. If a character visit is cancelled, we will reschedule for no additional charge as long as dates and times are available.

2. If your character visit is more than a week away and rescheduling is not an option, you will be refunded half of the price of your character visit.

3. If your character visit is less than a week away and rescheduling is not an option, there will be no refund given. 

4. If our company has to cancel because of illness, death in the family, or other forces outside of our control, you will be issued a full refund. 

bottom of page